Frequently asked questions
Can’t find your answer? Email support@cornicehome.com and we’ll reply within one business day.
Products
How do I know it will fit?
Every product page lists exact dimensions under Specifications. Measure the width, depth and height of your space first, and leave about 1 cm spare on each side. If it still doesn’t fit, our 30-day money-back guarantee covers you.
What are your pieces made from?
Each product page names its materials. Across the range you’ll mostly find acacia hardwood, brushed stainless steel, powder-coated steel and braided paper rope.
How do I clean them?
Wipe with a soft, damp cloth and dry straight away. Avoid bleach, abrasive pads and the dishwasher unless the product page says otherwise. Give wood an occasional coat of food-safe oil to keep it from drying out.
Can I use them in a damp bathroom or under a sink?
Stainless and powder-coated steel handle bathroom humidity well; wipe off standing water to keep them spotless. Keep wood and paper-rope pieces out of direct splashes and away from leaks. The product page notes which pieces suit damp spaces.
Shipping
How long will my order take?
Orders leave within 1–3 business days, then take 2–11 business days to arrive, so 3–14 business days in all. Tracking is emailed when your order ships.
How much is shipping?
Free standard shipping on every order, with no minimum.
Where do you ship?
We ship to all 50 U.S. states and Washington, D.C. We don’t currently ship to U.S. territories, APO/FPO addresses or outside the U.S.
Can I track my order?
Yes. We email a tracking link when your order ships. It can take 2–3 days after that to show movement.
Returns and refunds
What is your returns policy?
Our 30-day money-back guarantee: if you’re not happy, email us within 30 days of delivery with your order number and we’ll send your return instructions. Returns are free, and we refund you in full.
My order arrived damaged. What now?
Email a photo to support@cornicehome.com within 30 days of delivery. We’ll send a replacement or refund you in full, whichever you prefer.
It does not fit my space. Can I exchange it?
Tell us within 30 days of delivery and you can return it for a full refund under our money-back guarantee. Returns are free, so there’s no return postage to pay.
Still stuck?
Email support@cornicehome.com. We reply Monday to Friday, within one business day.